1.1 The Life Archive (the "Archivist") agrees to provide personal life-story preservation services based on the Client’s selected package (The Essential Archive, The Heritage Collection, or The Legacy Masterpiece).
1.2 Scope Includes:
Interview Sessions: Conducted in-person at the narrator's home (or virtually where pre-arranged).
Deliverables: High-quality audio master files presented on custom USB memory stick(s) in a presentation box, plus custom hardcover photo books where included in the chosen package.
Standard Timeline: Estimated delivery of final deliverables is within 6 weeks following the final recording session (unless priority turnaround applies).
2.1 Grant of Permission: The Participant ("You") voluntarily agrees to be interviewed and audio recorded by The Life Archive. You grant The Life Archive the right to record, edit, and compile the audio, transcripts, and provided photographs solely to produce your personal archive product for the Client and designated recipients.
2.2 Ownership & Copyright:
Personal Use: You retain full ownership of your personal stories and memories. The compiled final audio archive is for the private, non-commercial use of yourself and your family.
Commercial Rights: The Life Archive will never sell, broadcast, or commercialise your recordings, voice, or likeness to any third party.
2.3 Promotional Use Preference (Tick One):
[ ] Yes — The Life Archive may use phots and/or short, anonymised excerpts or quotes for marketing, website, or social media portfolio purposes.
[ ] No — All materials are strictly private and confidential.
3.1 The "Pause and Retract" Rule: The recording process is a gentle, supportive conversation. The Participant remains the ultimate authority on their story and is under no obligation to discuss topics they wish to keep private.
3.2 Real-Time Cuts: If at any point during a session you wish to retract a statement, simply say "Strike that from the record" (or similar phrasing). The Archivist will log the timestamp and permanently remove the segment during post-production at no additional charge.
4.1 Standard Audio Editing: All recordings receive professional post-production (volume balancing, background noise reduction, and removal of dead silence or major stumbles). Minor natural speech patterns are retained to preserve warmth and authenticity.
4.2 Included Revisions:
The Essential Archive and The Heritage Collection include one (1) round of minor review and refinement.
The Legacy Masterpiece includes unlimited minor revisions.
4.3 Major Restructuring & Re-recordings: Requests for major structural alterations (such as re-sequencing complete narrative sections) after post-production is complete will be charged at our standard rate of £50 per hour. Additional in-person re-recording sessions to replace or add content outside the package scope will be charged at £145 per session. All extra charges will be agreed upon in writing prior to work commencing.
5.1 Deposit: A non-refundable deposit of 50% of the total package fee is due upon booking to secure your recording session date(s).
5.2 Final Balance: The remaining 50% balance is payable prior to final file dispatch and delivery.
5.3 Rescheduling: If you need to reschedule an interview session, please provide at least 48 hours’ notice.
6.1 Dispatch: Upon final project approval and payment, physical presentation items (USB presentation boxes and photo books) will be dispatched via tracked delivery to the address nominated by the Client (the person paying for the package) unless instructed in writing to send directly to the Participant as a gift.
6.2 Additional Items: Extra USB memory sticks or duplicate photo books for family members may be ordered separately prior to final dispatch. Please request prices before ordering.
7.1 Active Project Storage: During production, all raw audio, photos, and working files are stored on password-protected, encrypted hardware and backed up via secure, enterprise-grade cloud storage (Google Drive using AES-256 bit encryption).
7.2 Retention Window: Unedited raw audio tracks and working project files are retained for 6 months post-delivery before being permanently deleted from active storage. A courtesy backup copy of the final delivered master archive is retained for 1 year, after which it may be permanently deleted.
7.3 Third-Party Sharing: We never sell, rent, or share personal data or raw recordings with any third-party marketing entities or outside organisations.